FAQs
Help Center
Frequently Asked Questions
Everything you need to know about our formulas, ingredients, shipping and our 90-Day Results Guarantee. Can't find your answer? Our team is one email away.
✦ Answers within 1 business dayGeneral
What makes Jiyu Glow different?
Jiyu Glow is a considered, Korean-inspired routine stripped back to what your skin actually needs: two well-made products, gentle formulas, and no ten-step overwhelm.
Where are your products made?
Our products are manufactured in South Korea, home to some of the world's most advanced skincare.
Are your products cruelty-free and vegan?
All Jiyu Glow products are cruelty-free — we never test on animals. Not all products are vegan: some contain snail mucin. Please check the individual product page and ingredient list if this matters to you.
Are they suitable for sensitive skin?
Our formulas are designed to be gentle. As with any skincare, we recommend a patch test before first use, and stop use if irritation occurs.
Using your products
How do I use the Renewal & Rejuvenation Toner Pads?
Swipe a pad gently over clean skin daily, or leave one on as a 15-minute mask a few times a week. Follow with your moisturiser.
How do I use the Anti-Aging Moisturizing Cream?
Apply a small amount to clean skin morning and evening, after your toner pads.
When will I see results?
Skincare works gradually and results vary from person to person. Use consistently as part of your daily routine for the best chance of seeing a difference.
Orders & support
How does the 90-Day Results Guarantee work?
If you've used a product as directed and you're not happy, you can request a refund within 90 days of delivery by returning the product to us. See our Refund & Return Policy for full details. This is in addition to your statutory rights.
Where do you ship and how long does it take?
We ship within the UK, with free delivery on orders over £55. See our Shipping Policy for dispatch and delivery times.
How do I get in touch?
Head to our Contact page and send us a message — we aim to reply within 1 business day.