Shipping Policy

This Shipping Policy explains how and when we send out orders placed at jiyuglow.co.uk. It forms part of our Terms of Service.

Where we ship

We ship to addresses in the United Kingdom and in all European Union (EU) countries.

We also ship to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States.

Dispatch

Orders are packed and dispatched on working days (Monday to Friday, excluding UK public holidays). Orders placed on a weekend or public holiday are processed the next working day.

Delivery

Tracked delivery takes 5 to 8 working days, to every country we ship to. You'll get a tracking link by email as soon as your order ships. Please allow up to 24 hours for tracking to update.

Delivery estimates are provided by our carrier and are not guaranteed.

Where it ships from

Your order is sent directly from our fulfilment partner overseas, which is why delivery takes a little longer than next-day services.

Cost

UK: delivery is free on all UK orders of £50 or more. A delivery charge of £4.99 applies to UK orders under £50.

EU and other countries: delivery is £4.99 per order.

Customs and import charges

UK orders: the price you pay at checkout is the full price. You won't be asked to pay customs fees on delivery.

Orders to the EU and other countries: your country may charge customs fees, such as import VAT or duties, on delivery. These charges are not included in our prices or delivery charge.

If it's late

Occasionally delivery takes longer than expected because of carrier delays, weather or busy periods. If your order hasn't arrived within 14 working days of dispatch, contact us and we'll reship it or refund you in full.

Incorrect address or failed delivery

Please make sure your delivery address is correct at checkout. If a parcel is returned to us because of an incorrect address or a failure to collect, we'll contact you to arrange redelivery; an additional delivery charge may apply.

Lost or damaged parcels

If your order arrives damaged, please contact us as soon as you can, with a photo if possible, so we can put things right.