This Shipping Policy explains how and when we send out orders placed at jiyuglow.co.uk. It forms part of our Terms of Service.

Where we ship

We currently ship to addresses within the United Kingdom only.

Dispatch times

Orders are processed and dispatched within [1–2] working days (Monday to Friday, excluding UK public holidays). Orders placed after [3pm], or on a weekend or holiday, are processed the next working day.

Delivery times and cost

• Standard UK delivery: [3–5] working days from dispatch, via [Royal Mail / courier].
• Delivery is free on all UK orders over £55.
• For orders under £55, a delivery charge of [£3.99] is applied at checkout.

Delivery estimates are provided by our carrier and are not guaranteed. Timescales run from dispatch, not from when the order is placed.

Tracking

Where tracking is available, we'll email you a tracking link once your order has been dispatched. Please allow up to 24 hours for tracking to update.

Delays

Occasionally delivery may take longer than expected due to carrier delays, weather or busy periods. If your order hasn't arrived within [10] working days of dispatch, please contact us at [support@jiyuglow.co.uk] and we'll help.

Incorrect address or failed delivery

Please make sure your delivery address is correct at checkout. If a parcel is returned to us because of an incorrect address or a failure to collect, we'll contact you to arrange redelivery; an additional delivery charge may apply.

Lost or damaged parcels

If your order arrives damaged, or does not arrive at all, please contact us within [30] days of the expected delivery date so we can investigate and put things right.