This policy explains your rights when you buy from jiyuglow.co.uk. Nothing in this policy affects your legal rights under UK consumer law.

1. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, tell us within that period by emailing [support@jiyuglow.co.uk] with your order number. After cancelling, you have a further 14 days to return the goods to us.

Opened cosmetics: for hygiene and safety reasons, the 14-day cancellation right does not apply to sealed cosmetic products that have been unsealed or used after delivery. Unopened products in their original sealed packaging can be returned under this right. Products you have opened and tried are covered by our 90-Day Results Guarantee below.

2. How to return

Email [support@jiyuglow.co.uk] with your order number and we'll confirm the returns address and next steps. Please package items securely.

3. Return postage

You are responsible for the cost of returning items to us for change-of-mind returns and under the 90-Day Results Guarantee. We recommend a tracked service, as we cannot be responsible for items lost on their way back to us. Return postage is only refunded where the item is faulty, damaged or incorrectly supplied.

4. Refunds

For valid cancellations, we'll refund the price you paid plus the basic outbound delivery cost (if any) within 14 days of receiving the goods back, or from the day you give us proof of return, whichever is sooner. Refunds are made to your original payment method. We may reduce your refund to reflect any loss in value if the goods have been handled more than was necessary to check them.

5. Our 90-Day Results Guarantee

In addition to your statutory rights, we offer a voluntary 90-Day Results Guarantee. If you've used a product as directed and you're not happy with your results, you can request a refund within 90 days of delivery.

• To claim, email [support@jiyuglow.co.uk] with your order number and we'll confirm the returns address.
• You'll need to return the product (including used or empty jars) to us; return postage is at your cost.
• Once we receive the returned product, we'll refund its purchase price to your original payment method within 14 days.

This guarantee is a goodwill commitment and does not affect or limit your statutory rights under UK law.

6. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, if an item is faulty, not as described or incorrectly supplied, you have 30 days from receipt to reject it for a full refund. After 30 days you may be entitled to a repair, replacement or refund. Contact us at [support@jiyuglow.co.uk] with your order number and a photo of the issue, and we'll cover reasonable return costs where the item is confirmed faulty.

7. Scope

This policy applies to purchases made directly through jiyuglow.co.uk. Items bought elsewhere should be returned through the original seller.