90-Day Results
Guarantee
Give your two-step JIYU routine a proper go. If you’re not happy with how your skin looks and feels within 90 days, get in touch – we’ll make it right.
The promise, plainly
Great skincare takes a little patience. That’s why we give you a full 90 days to use the routine consistently and decide for yourself. If it isn’t for you, we’d rather sort it out than have you keep something you don’t love.
How it works
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1
Use it for real
Follow the two-step routine – toner, then cream – morning and night. Give your skin time to respond.
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2
Not feeling the glow?
Any time within 90 days of delivery, email us at hello.jiyuglow@outlook.com with your order number.
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3
We make it right
We’ll reply with the returns address and what to do next. Once your return reaches us, we refund your product price.
The details
- Who’s covered. First-time customers on their first order of a qualifying JIYU product or bundle.
- The window. Requests must be made within 90 days of your delivery date.
- What you get. A refund of the product price for the eligible order. Original shipping charges, where they apply, aren’t included.
- Sending it back. You’ll need to return the product to us, including used or empty jars. Return postage is at your cost.
- One per household. The guarantee applies to a single qualifying order per customer or household.
- How refunds are paid. Back to your original payment method, within 14 days of us receiving your return.
This guarantee is offered in addition to your legal rights. As a UK consumer, nothing here affects the statutory rights you already have under consumer law.
Try it with nothing to lose
Two steps, two minutes, and 90 days to see how your skin responds.
Shop the RoutineStill have a question?
Send us a message. We aim to reply within one business day.